As a Real Estate Administrator at Private Client Consultancy, Lucy Pengilley plays a pivotal role in ensuring smooth operations within the property department. Her main responsibilities include maintaining property listings, assisting with marketing efforts, and ensuring clear and professional communication with clients. Lucy’s commitment to client satisfaction and seamless service helps build lasting trust and long-term relationships, crucial to our clients’ success.

With strong organisational and communication skills, Lucy excels in providing exceptional customer service. She strives to meet client needs with attention to detail, ensuring that every step of the property process is clear and stress-free. Her background in customer service has proved invaluable in her current role, where she consistently delivers prompt and comprehensive responses to client queries. Lucy takes pride in providing timely, accurate information, which plays a vital part in ensuring that clients feel supported and confident throughout their property journey.

She is always excited by the variety and challenges that each day brings and loves the opportunity to help others.

Outside of work, Lucy has developed a passion for golf since moving to Spain and enjoys taking lessons at her local driving range. Her earlier years as a competitive swimmer in England, where she represented her region and swam at the county and regional levels, instilled in her a strong work ethic, perseverance, and the ability to work both independently and as part of a team. These values continue to shape her approach to work today.